Information We Collect

We may collect and process the following categories of information:

Personal Information

• Full name
• Company name
• Job title
• Business email address
• Contact number
• Billing information
• Mailing address

Business Information

• Company registration details
• Industry
• Business requirements
• Project information
• Procurement information

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Log files
• Cookies and analytics data

Documents and Data Processed

Where authorized by our customers, ENNO may process documents such as:

• Invoices
• Receipts
• Purchase Orders
• Bank Statements
• Utility Bills
• Financial Documents
• Other business records uploaded for processing

XTRACTIFY acts as a technology provider and processes such information solely on behalf of our customers under contractual agreements.

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How We Use Your Information

We use your information to:

• Provide and improve our products and services
• Deliver AI-powered document processing and workflow automation
• Process customer enquiries and support requests
• Manage user accounts
• Perform system administration and monitoring
• Improve platform performance and user experience
• Conduct research and product development
• Meet contractual and legal obligations
• Detect fraud, abuse, or security incidents
• Communicate service updates and important notices

We do not sell your personal information.
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AI Processing

Our ENNO AI Platform utilizes artificial intelligence technologies to automate document understanding, workflow orchestration,

and business processes.

Where AI is used:

• Processing occurs according to customer instructions.
• Customer data remains under customer ownership.
• AI processing follows strict governance and security controls.
• Sensitive information may be anonymized or protected using ENNO Privacy Shield technologies where applicable.
• Human review may be applied where required by business rules or customer configurations.

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Data Security

XTRACTIFY implements appropriate technical and organizational safeguards designed to protect personal information, including:

• Encryption during transmission and storage where applicable
• Role-based access control
• Authentication and authorization mechanisms
• Audit logging
• Infrastructure monitoring
• Secure cloud and hybrid deployment options
• Data minimization practices
• Security governance and internal access controls

While we strive to protect all information, no method of transmission or electronic storage is completely secure.
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Data Sharing

We may disclose information only where necessary to:

• Our authorized employees
• Trusted technology service providers
• Cloud infrastructure providers
• Professional advisers
• Payment providers
• Regulatory authorities where required by law
• Customers who own the uploaded data

We do not sell or rent personal data to third parties.
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International Data Transfers

Depending on deployment architecture, data may be processed or stored in Malaysia or other jurisdictions selected by our customers.

Where cross-border transfers occur, XTRACTIFY implements appropriate contractual, technical, and organizational safeguards to protect personal information in accordance with applicable laws.

Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Customer data may be deleted or returned upon termination of services in accordance with contractual agreements.
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Cookies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Enhance user experience

Users may disable cookies through their browser settings, although certain website functions may be affected.
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Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request deletion of personal data (subject to legal obligations)
• Object to certain processing activities
• Request information regarding how your personal data is processed

Requests may be submitted using the contact information below.
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Third-Party Services

Our website or platform may contain links or integrations with third-party services.

XTRACTIFY is not responsible for the privacy practices or content of third-party websites or services. Users are encouraged to review the privacy policies of those providers.
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Children's Privacy

Our products and services are intended for business and enterprise users.

We do not knowingly collect personal information from individuals under the age of 18.
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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or industry practices.

The updated version will be published on this page with the revised "Last Updated" date.
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Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

XTRACTIFY SDN. BHD.